Shipping & Returns / 発送と返品
How much does shipping cost?
We offer free shipping across all Europe for orders over 45 CHF.
Where do you ship from?
All Swiss orders are shipped from Zurich, Switzerland.
Our international orders are shipped from our Warehouse in Berlin, Germany.
How long does shipping take?
Most of our orders are shipped within 1-2 business days of purchase. Once your order is shipped, you should receive your order within 2-4 business days. Shipping times may vary but we try our best to get you your Matcha as fast as possible!
Can I return my order?
Sure. Sorry to hear that you are not completely satisfied with your order. Please let us know if there is anything wrong with your order. To make a return, simply send an email to firstname.lastname@example.org. Please note that the cost of a return is covered by you.