How much does shipping cost?
Switzerland & Europe: We offer free shipping across Switzerland and Europe for orders over 45 CHF/EUR. For orders below this price the shipping costs 5 CHF/ EUR.
Shipping to USA and Canada: 40 USD
Shipping worldwide: 40 USD
Free worldwide shipping: On our partner website PERCUP you can get free shipping on orders over 80$ anywhere outside of Europe. PERCUP carries a smaller product catalogue but offers very fast shipping, anywhere outside of Europe.
Where do you ship from?
Switzerland: all our Swiss orders are shipped from our warehouse outside of Zurich, Switzerland
Europe: all European orders are shipped from our Warehouse in Düsseldorf, Germany
Worldwide: all orders outside of Europe are shipped from our Warehouse in Düsseldorf, Germany
Worldwide through PERCUP: all our orders through PERCUP are shipped from Dubai.
How long does shipping take?
Switzerland: It takes 1 business day for us to ship your order out and then another 1-2 days for your order to arrive.
Europe: It takes 1 business day for us to ship your order out and then another 2-8 days for your order to arrive.
Worldwide: Depending on your country it can vary and your order can take between 5-21 business days to arrive. With worldwide shipping problems custom clearance can sometimes take longer than usual.
Can I return my order?
Please let us know if there is anything wrong with your order and email us at [email protected] with your order number.
If you are not satisfied with your purchase, you can return the product and get a full refund or exchange the product for another one. You can return a product for up to 30 days from the date you purchased it. Any product you return must be in the same condition you received it. Perishable goods like Matcha are exempt from being returned once being opened.
Please note that the cost of a return is covered by you.